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Privacy Policy

COMPREHENSIVE PRIVACY NOTICE

VeladorasPelayo, domiciled at , in compliance with the provisions of the Federal Law on Protection of Personal Data in Possession of Private Parties, hereby informs you of the following:

1. Personal data we collect

Through our website, we collect the following personal data:

  • Full Nombre

  • E-mail

  • Phone

  • Shipping and billing address

  • Fiscal data (RFC, company name and use of CFDI, if invoice is required)

  • Information related to orders and purchases

Financial data is not stored by Imexlatam, as payments are processed securely using Mercado Pago.

We do not collect sensitive personal data.

2. Purposes of personal data processing

Primary (required) purposes

Personal data will be used to:

  • Register and manage your user account

  • Process orders and shipments of products

  • Manage payments through Mercado Pago

  • Issue electronic invoicing

  • Track purchases, returns, or warranties

  • Provide customer support

  • Comply with legal and tax obligations

Secondary Purposes (Optional)

Additionally, your data may be used to:

  • Send promotions, offers and advertising

  • Report new products

  • Conduct satisfaction surveys and internal analysis

If you do not wish your data to be processed for these secondary purposes, you can request it by sending an email to: ventas@veladoraspelayo.com.

3. Transfer of personal data

Your personal data may only be shared with third parties necessary to fulfill the purposes described, such as:

  • Mercado Pago, for payment processing

  • Courier and logistics companies for product delivery

  • Technology Service Providers

  • Competent authorities when required by law

These transfers are made in accordance with applicable law.
Veladoras Pelayo does not sell, rent or trade your personal data.

4. Derechos ARCO

You have the right to Access, Rectify, Cancel or Object to the processing of your personal data (ARCO Rights).

To exercise any of these rights, you must send a request to the email:
ventas@veladoraspelayo.com, indicating:

  • Holder's full name

  • ARCO right you want to exercise

  • Clear description of the request

  • Copy of official ID

The response will be communicated to you within the deadlines established by law.

5. Use of cookies and tracking technologies

Our website uses cookies and similar technologies to:

  • Maintain user session

  • Facilitate the purchase process in our site

  • Analyze browsing behavior

You can disable the use of cookies from your browser settings, although this may affect the operation of the site.

6. Safety measures

Veladoras Pelayo adopts administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use.

7. Changes to the Privacy Notice

This Privacy Notice may be modified at any time.
Updates will be available on our website:
https://veladoraspelayo.com/avisoprivacidad

8. Consent

By creating an account, making a purchase or using this website, the owner declares that he or she has read and accepted this Privacy Notice.

Last update:  31 / 12 / 2025